Lestari, Nastiti.
" Pengaruh Pelayanan Prima A6 (Attitude, Attention, Action, Ability, Appearance, Accountability) Terhadap Kepuasan Pasien Di Rumah Sakit  Muhammadiyah Babat Kabupaten Lamongan" <em>Jurnal Hospital Science</em> [Online], Volume 3 Number 1 (20 April 2020)