Hubungan Waktu Tunggu Pelayanan Dan Sikap Karyawan Dengan Kepuasan Pasien Rawat Jalan Di Rumah Sakit Bhayangkara Wahyu Tutuko Bojonegoro

Abstract

ABSTRACT

Background: Patient satisfaction is an important indicator that must be considered in health services. Low patient satisfaction will have an impact on hospitals where patients who feel dissatisfied with the health services received, the patient decides to move to another hospital that can provide better service. This requires the hospital to provide patient satisfaction in several aspects. These aspects include service waiting time and employee attitudes. Patient satisfaction can be achieved if you get the desired service.

Objective: The aim of this study was to determine the relationship between service waiting time and employee attitudes with outpatient patient satisfaction at Bhayangkara Wahyu Tutuko Hospital, Bojonegoro.

Research Methods: The type of research used in this research is an observational analytic with a cross-sectional research design. The population in this study were all outpatients at Bhayangkara Wahyu Tutuko Bojonegoro Hospital with a total of 1,328 patients. The sample used in this study was 89 respondents with accidental sampling technique. Measuring tools used in research are observation and questionnaires.

Results: The results showed that the independent variable and the dependent variable had a significant relationship with the sig. F change of 0.000 <0.05. The degree of closeness to service waiting time and employee attitudes with outpatient satisfaction at Bhayangkara Wahyu Tutuko Bojonegoro Hospital is in the medium category.

Suggestion: Based on the description above, it can be seen that outpatient satisfaction surveys at Bhayangkara Wahyu Tutuko Bojonegoro Hospital need to be conducted periodically to determine patient satisfaction.

Keywords: Waiting Time, Employee Attitude, Patient Satisfaction.