Hubungan Kinerja Pelayanan Dengan Kepuasan Pasien Rawat Jalan Rsud Padangan Bojonegoro

  • Hartatik Hartatik

Abstract

ABSTRACT


Background: Service performance is one of the factors that can be used to measure patient satisfaction. Service performance is one indicator to achieve success, therefore every hospital must have good service performance so that patients will feel satisfied, but there are still several factors that cause patients to feel unsatisfied. Based on the results of a preliminary study conducted at the Padangan Bojonegoro Hospital, researchers found that there were patient complaints and based on the results of the community satisfaction index survey in 2021 it was still not up to the minimum service standard. Objective: Analyzing the Relationship between Service Performance and Outpatient Satisfaction at Padangan Bojonegoro Hospital. Method: The method used is quantitative. The data collection technique used is a questionnaire. Results: The results showed that there was a relationship between service performance and outpatient satisfaction at Padangan Bojonegoro Hospital. Conclusion: Service performance affects the satisfaction of outpatients at Padangan Bojonegoro Hospital


 


Keywords: Service Performance, Patient Satisfaction

Published
2022-04-25
How to Cite
HARTATIK, Hartatik. Hubungan Kinerja Pelayanan Dengan Kepuasan Pasien Rawat Jalan Rsud Padangan Bojonegoro. Jurnal Hospital Science, [S.l.], v. 5, n. 1, p. 22-31, apr. 2022. ISSN 2598-0122. Available at: <https://e-journal.stikesmuhbojonegoro.ac.id/index.php/JHS/article/view/349>. Date accessed: 01 mar. 2024.